This is a very difficult rating to give. The trip was fantastic and was well planned but the value wasn't there.
I will start by saying the trip was amazing. My wife and I had a fantastic time. We moved smoothly from hotel to hotel with little difficulty due to the detailed itinerary provided by our travel company. We saw and did some really cool things based on the advice written in their travel itinerary.
That being said we didn't feel the personal touch. All the information we received was from a book they provided. It had great information but so does Lonely Planet or Frommers. It was tailored to our trip and included details about our itinerary but we feel that a lot of money was spent for a booklet that can be used for every person asking for a customized trip.
This is what leads us to the 3 star rating. We had a great time but we feel the amount of money that was spent was excessive for what the travel agency provided. We have used multiple travel agents in the past and have never felt like we didn't get our moneys worth. Usually we can't figure out how the agency makes any money considering the cost of the trip compared to booking ourselves. This trip when booked individually would have been significantly less money.
If value doesn't factor into the rating and it is based purely on enjoyment and fluidity, then this company would receive at least 4 stars.
We really enjoy Takayama. The small town was welcoming and beautiful. It provided a stark comparison to the hustle and bustle of Tokyo and Kyoto. It really is hard to say what was most enjoyable because it was all really quite amazing and there wasn't anything we didn't enjoy.
We would spend more time in Tokyo. We felt that we moved so fast that we didn't get to really explore the cities in depth. That is partly due to the length of our trip and partly due to the fast paced itinerary. We plan to go back and explore soon.
TRAVEL COMPANY COMMENTS:
Thank you for taking the time to provide us with feedback about your trip. We're so happy to hear that you had such a great trip! The value of working with a travel company is multifaceted. It all starts with the pre-trip planning in which case our Specialists take the time to learn about your travel style and trip priorities. With extensive and firsthand knowledge about Japan, our Specialists then custom design trip itineraries that are in line with your interests and provide suggestions for lesser-known destinations or unique activities. After booking our Travel Specialists remain on-hand to assist with any last minute travel questions as well as throughout the course of your trip should anything come up while traveling. Our info-packs are an essential component of making our travelers' experiences in Japan as smooth as possible, and each is tailored to the specific trip with day by day explanations of inclusions, train times, meeting points, as well as a cultural, etiquette, language information, and suggestions for each location visited. We're glad that your experience was deepened due to the recommendations included in the packet. Thanks again for traveling with us.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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