The in-country folks were great. Very responsive to my questions, which were few. The recommended itinerary worked well with a good mix of structured and free time. The guides in Tokyo and Kyoto were excellent. They were both knowledgeable, very friendly, extremely hard working and very responsive to all our questions. My major complaint is that the price seemed quite high to me ($10k, excluding airfare) for what we received. We were there 10 days so that works out to about $1k per day. The hotels in Tokyo and Kyoto were three stars at best,p with very small rooms and beds and limited amenities. Assuming the hotels were about $300/night, that leaves $700 per day for everything else, which seems exorbitant. It would be very helpful to provide an open, itemized breakdown of the full cost, including the travel agencies profit/fee. In fact, I would prob not use this service again or recommend it without that breakdown.
Tokyo Food Tour
Beach day at Kamakura
Traveler Company's Comments:
Welcome back and thank you for taking the time to provide us with feedback about your trip. We're so happy to hear that you had such a great trip and enjoyed your time with our guides! We feel that we have aligned ourselves with the best in the country and guides really can make or break a trip. Regarding the cost, the hotels in your trip are all 4-star ranked and the package cost did come in within the budget you had provided through Zicasso. But I understand that hotel rooms in Japan are small and minimalistic compared to other countries. The value of working with a travel company is multi-faceted. It all starts with the pre-trip planning in which case our Specialists take the time to learn about your travel style and trip priorities. With extensive and firsthand knowledge about Japan, our Specialists then custom design trip itineraries that are in line with your interests and provide suggestions for lesser-known destinations or unique activities. After booking our Travel Specialists remain on-hand to assist with any last minute travel questions as well as throughout the course of your trip should anything come up while traveling. Our info-packs are an essential component of making our travelers' experiences in Japan as smooth as possible, and each is tailored to the specific trip with day by day explanations of inclusions, train times, meeting points, as well as a cultural, etiquette, language information, and suggestions for each location visited. Again, we're so happy that you enjoyed your time in Japan and thank you for traveling with us.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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