We had an excellent trip to Japan arranged by this travel agent. I generally select small travel agencies where I get to interact directly with the owner. This was the case with this agent -- and like other times I have taken this approach I was very pleased. My travel agent did an excellent job of listening to our preferences and designing a trip that met them. We enjoyed a nice mix of more popular tourist destinations, along with small out-of-the-way gems that we never would have known about were it not for our agent and his expertise. The hotels he selected for us were consistently excellent, and the guides -- with one exception -- were extremely knowledgeable and pleasant. Our travel agent was also extremely prompt in addressing any questions or issues that we encountered during our trip. The longest I ever had to wait for a response from him to an email I sent was probably 10 minutes or so. He obviously takes great pride in the business he has started, and was very focused on ensuring that we had an outstanding experience -- which we did.
Traveling on the bullet train; seeing at least a brief glimpse of Mt. Fuji; seeing the beautiful cherry blossoms in bloom; soaking in the mineral bath on the back patio of our ryokan; happening upon a traditional Shinto wedding ceremony at the shrine on Miyajima Island; eating lots of amazingly good sushi.
I would have done less pre-arranging of restaurants. We pre-booked lots of kaiseki dinners (at my request), and frankly some of the food the Japanese eat was a bit outside of our comfort zone. The quantity of food was also too much for us. It would have been better if we had booked just one or two of the kaiseki dinners, and left the rest of our dinners open to whatever we felt like at the moment.
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"We had a great experience with this travel company in Japan."
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