I cannot say enough good things about our agent and this company. Literally from the moment I submitted an inquiry on Zicasso through the completion of the trip, the process was seamless. Not only did our agent respond almost immediately with a preliminary itinerary based upon the limited info I put in my request but her knowledge of Italy and her vendors was unparalleled. I planned this trip for my Mom as a gift and our agent listened to everything I said and came up with additional suggestions for things that would fit my mom's tastes.
My mom and Aunt have a lot of friends who have traveled to Italy or who are traveling this year and when itineraries were compared, this company BLEW all of them away in every single aspect, from accommodations, tours, privacy, transfers, etc. Our agent was extremely responsive by email, text and phone and worked with me the entire way even while my Mom was on her trip in Italy!!
The final product was the most complete, jam-packed and high end trip of my mom and Aunt's lives. Our agent exceeded every expectation through the accommodations, trips and vendors. When my Aunt and mom compared their trip with other friends who have gone to Italy before or are going this summer, our trip surpassed ALL of theirs in terms of value, activities, length, price, accommodations and size of your groups. If there was a group it was small. Even the Italians my Mom befriended while there all complimented the quality and attention to detail of The trip planned by this company. Also, it was very important to me that my mom and Aunt not have to worry about anything once there or how to get around. My mom and Aunt never had to worry about any transfers or finding their way around. Our agent got personal transfers for every single thing they were to do and I also didn’t want them climbing stairs with their luggage etc. and she ensured they were on the first floor or had accommodations with lifts or personnel to help them. This trip was 3 weeks long with multiple activities and change of locations and it went off without a HITCH!!! It was literal perfection. I cannot say enough good things about this company. Every single detail was accounted for by this agent.
I would never consider a trip to Italy or recommend one to anyone else if it was planned by anyone other than this agent and her company. Top notch, A++++++++ service, class acts. I highly highly highly recommend this company for your next trip. I am so grateful for Roberta for planning the once in a lifetime dream trip for my mom and Aunt to where their family bodes from. Thank you SO much! There are not enough words or gratitude for the gift and trip you gave my family! Thank you!!!!
Everything but especially the Papal Audience in Rome.
Nothing. This agent and her company literally covered everything!!!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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