Our trip to Italy was spectacular. I provided our travel agent with details about our interests and some of the cities we wanted to visit and she presented us with a dream itinerary. Some problems that we experienced were being told by our agent that we couldn't visit Cinque Terre because of flooding but we met several other travelers who had gone there and had no problems. Our final itinerary package was delayed due to some last minute booking complications which weren't communicated to us but rather left us wondering why we didn't receive our information. There were several communication breakdowns with our agent during the nine months of planning of this vacation which should have been addressed by the owner since our agent was going through some personal problems. I also had to request a refund twice for a service we didn't receive but didn't know we weren't getting until we actually received our itinerary.
Rome is essential for wonderful historical sightseeing mixed with a thriving city feel. Positano is relaxing and laidback but with enough to do in the area to keep you busy. We did a private tour from Positano to Ravello with stops along the way that was truly memorable. The dinner we had at Il Flauto di Pan in Ravello couldn't have been better from start to finish. The attention to detail is amazing. Our hotel in Tuscany was amazingly beautiful. Tuscany in general should not be missed as the scenery is breathtaking. We did a five course tasting lunch with wine pairings that we loved.
Though we wanted to see as much as we could during our eleven days, we found ourselves wanting to spend some time relaxing and just taking in the atmosphere of each distinct region we visited. I wouldn't have done anything else differently!
TRAVEL COMPANY COMMENTS:
Thank you so much for taking the time to provide feedback, we were so pleased to see that you enjoyed Tuscany. We actually paid extra at this hotel to give you an upgrade, so you would have an extra special experience. I’m so glad you enjoyed it.
Regarding your points of concern, I will run through each one:
Cinque Terre - During your initial conversation with your agent, she discussed the route that you wished to take - and explained that traveling from Venice to Cinque Terre in one day would be very tiring. Not only does it involve several train connections, but the local roads are very bad due to flooding in the past. I know your final comment in your review, was that you wished you would have had more time to just relax, so I think you will agree in retrospect that this was good advice. Especially since you enjoyed the Amalfi Coast so much. (Plus, Cinque Terre can be very rainy in September, whereas the Amalfi Coast is usually beautifully warm).
Delayed Final Pack - Our team noticed that your aircraft had changed and wanted to make sure you were happy with your new seat allocation, which did cause a slight delay to your vouchers. However, even still, your Final Pack was sent via Fedex 13 days prior to your departure (we promise 14 days).
Refund request - Apologies, the check was sent out as soon as you notified us that you had not received it. hen the concert schedule was announced, and we discovered the concert would be indoors instead of outdoors, we gave you the option to cancel. You decided to cancel, and so this was removed from your itinerary.
Communication breakdown - Yes, it is true that your agent was dealing with a family health issue. However, it was not a situation which we felt needed to be escalated to management level; since she was in regular contact with you by email, and at this point, you were still 2 months away from departure with all hotels, tours etc. booked and confirmed. Your email requests pertained to bed size enquiries, and restaurant reservations. Since she was only on leave for a week and a half, we felt comfortable to leave these arrangements with her assistant.
Once again, thank you for your feedback, it does help us to improve our service for future clients. I do hope you have many treasured memories from your trip.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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