Overall the trip went well, and our travel agency provided good support during the trip. However we had serious concerns during the booking process. Here are a few details that might be helpful:
To summarize: We had a lovely trip, and we offer the above feedback in the hope that service in certain areas can be further improved for future travelers.
We had lovely moments at each of the four locations we visited. Here are the highlights:
We would have spent more time on the island at Capri.
We would have stayed closer to the beach at Positano, and closer to the city center in Montalcino and Rome.
We would have left more time unstructured. Overall the trip felt overly scripted, especially the dinner reservations, some of which we canceled once we knew the destinations better.
TRAVEL COMPANY COMMENTS:
Thank you for the taking the time to write a review about your trip with us. I am so happy that you had a great time on your trip with us. As we are constantly striving to improve your feedback is an important factor in allowing us to that.
I wanted to let you know that we take your comments very seriously and have already addressed the hiccups that you faced so they won’t be happening again in the future. I will outline them here:
1. Gap in communication- It is true that there was a gap in communication for approximately 2 weeks as it was high season, but as you mentioned we discounted the difference that the newer hotels cost. Come next season, we will definitely make sure to have extra people in the office to avoid this situation.
2. Your hotel location- We always send links to any hotel we suggest and always wait upon your approval for them. In the future we will make sure to speak with our customers about the actual distance between certain sites as well.
3. Car service- Regarding your comments about the drivers, I have started using a different car service. Safety is our highest priority and we do not allow drivers to call or text during any service.
I am happy to hear that you felt our communication upon arrival was excellent. We have the advantage of being based in Rome, so we are always on the same time zone as our customers and always urge our customers to let us know the moment when things are not going correctly, so we can fix it ASAP.
I would like to thank you again, Cathy, for choosing us and we look forward to seeing you again!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"They were spectacular from start to finish, right down to all the little details that were a very pleasant surprise."
"This travel agency did a PHENOMENAL job planning our trip."
"We had a wonderful honeymoon in Italy thanks to this travel agency!"
Copyright © 2018 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 1580 W. El Camino Real, Suite 12,
Mountain View, CA 94040, USA
Denver Branch: 1437 Larimer Street, Suite 200,
Denver, CO 80202, USA