From start to finish, the entire experience was nothing short of top notch. Having traveled extensively, I have NEVER seen service like this before. From the first contact with the owner, everything went perfectly smooth. The personalization was incredible. The trip was what we wanted, how we wanted it and things added that we didn't even know we wanted but really appreciated. Questions were answered quickly and everything was explained in great detail. Our travel agent's vast experience was evident in the suggestions she made helping to make for a smoother trip. As the planner for a vast majority of our family trips, it was a little nerve racking to let someone else take the reigns, but I am so glad I did. Short of her coming to our house and putting our passports in our hands, everything was done. And done perfectly. I had contact with several different companies on Zicasso, but after the initial couple of contacts with this travel agent, there was no question or doubt. We visited 4 different cities in the course of 2 weeks and from the pick up at the airport; the transportation between locations; the tours and tour guides provided, to the drop back at the airport where we were physically walked to our security check, there was not a hiccup during the entire period.
I have worked in law enforcement for the last 25 years and am usually overly cautious when traveling, especially abroad, but this was one of the most relaxing times I have had in a while. To my fellow LEO's out there, this is the one. Do it.
Thank you so much to our agent for a truly unforgettable trip. We will never return to Italy without you and this company. Hands down.... The BEST
While the entire trip was phenomenal, we were extremely impressed by the accommodations chosen for us AND the guides for our tours as well as the tours themselves. The cities were great in and of themselves and a company cannot control a city or anything about them. However, I do want to point out the things that our agent and this company COULD control and some of those things were the hotel choices, guides, tours and recommendations.
There were certain "must sees" on our list and one tour and tour guide was better that the next! We had personal tours, by what seemed like friends and not guides. While each one was a wealth of information on the sites visited, they also gave us great "local information" as well. It was as if we were walking around the locations with people we had known for years telling us all about the site. Our agent also provided us with restaurant recommendations, many of which matched the local guides recommendations, along with ideas for shopping and off the beaten path sites. We actually had to purchase another suitcase to lug all our stuff home the recommendations were so good. It was all these "little things" that truly made a difference.
Like I said, the cities themselves were great, but a company doesn't make a city. A company does all those "little things" which are so easily overlooked many times within that city, but when those little things are so great, they cannot be overlooked and are truly appreciated. With this travel company, there was nothing to overlook. An amazing experience.
Having been to the "big sites" a couple times now, I think our next trip, and there will be a next trip, will focus on more of the off the beaten path locations. I would like to do maybe a food and wine tour of the country. See more of he countryside. Maybe try and get more of a local feel and do less tourist type things. I would not change one thing we did on this past trip we did, as it was perfect and exactly what we wanted, I am just planning on the next. This last trip was so good, it now gives us the option of opening new doors.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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