The trip was well organized. Our travel specialist was pleasant and efficient and planned a nice trip, but not overly friendly, patient or conversational if we had detailed questions or changes, she seemed to want to make decisions and wrap things up very quickly. It was a nice trip, but I don’t think I would use her again or recommend her.
The food was delicious. The views in Chianti beautiful. We have a very good tour and tour guide in Florence
I would have looked more closely at the hotel options and asked for more choices to look at. I also would have looked more closely at the flights to reduce our 4-6 hour layovers each way
TRAVEL COMPANY COMMENTS:
Thank you, Amy, for your review. I am so happy to hear that you had a wonderful trip, I must admit I am a bit surprised to read some of the comments as I was always available to answer any questions or concerns you might have had and always thought we had such pleasant conversations.
During the planning process, we spoke in depth about what you are looking for in a trip of a lifetime. I was able to execute everything you had wanted and was able to get the trip under your desired budget, including the flights. I was also able to get you a proposal within 24 hours which is very difficult to do, but I was so excited from our first conversation to get the ball rolling that I was able to do that for you.
In every itinerary you had the flight details from where you stop and the amount of time for each layover. I also mentioned to you during our phone conversation that we do not recommend having any layovers under 2 hours in case of any bad weather delays or mechanical issues. I would have hoped that if you were not satisfied with the flights that were presented in our initial proposal that you would have informed me, but you had approved of the flights 3 days after the first proposal and wanted to move forward with them.
As for the land portion, you had the names of the hotels from the very first proposal, and you were given 4* and 5* properties. The property in Tuscany is a 5* property that has amazing views of the countryside and one of the most sought after hotels in the Northern Tuscany area. The property in Florence is in a prime location near the Duomo with one of the best panoramic rooftop terraces in the city center.
Again, I am happy to hear that your trip went off without a hitch and that you enjoyed your time because after all, that is what I want for all my clients. With every client I try to make sure that this is the trip you have already dreamed of and from the start to the end, you have the most wonderful time.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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