This agent was wonderful to work with. She really listened to our desires and came up with an initial itinerary that hit all of what we had hoped to achieve. She then continued to tweak it with us until everything was perfect offering great perspective and suggestions along the way.
Our Accomodations in Venice were outstanding. A combination of a trendy boutique home converted into a modern quaint hotel and an invested staff that treated you as family. The location, services and lovely breakfast were also incredible. We also loved the mix of tours and unique excursions that we did - all of our tour guides were passionate, interesting and accommodating and were always scheduled for the best opportunities to see the highlights up close and avoid the crowds. In addition to tours and sight seeing, we did a cooking class, a trek through the picturesque villages of Cinque Terre and a Vespa tour/ dinner in Chianti all of which made for a diverse and unique experience.
I'm not sure that there is much we'd change. We had the perfect mix of planned tours and excursions to free time exploring on our own and had a wonderful time experiencing the culture, food and sites in that way and were never rushed. Between the hotel staff and this agent, we always had suggestions and help finding the perfect spot to dine, explore etc... And really had every opportunity to make the most of our trip very easily.
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