This travel company and namely our agent planned an absolutely incredible trip of a lifetime for our family from start to finish! She was so pleasant, patient, understanding, available, and truly listened and interpreted our interests to create an amazing trip. The interaction I've had with other departments like finance for payments was exceedingly professional and very attentive. The communication and follow-up were outstanding. Customer service like what we experienced is a rarity these days. Any issues or concerns we had were addressed promptly and graciously. We will not hesitate to use this agent and her company with our travels again. Our only complaint is that they don't organize travel for the rest of world so we could use them for every trip! Thank you!
Our agent listened to our interests and created a trip perfectly crafted for us. It had events and tours unique to each city scheduled for us but also left us plenty of personal time to wander, explore, enjoy, and relax on our own. What we were so grateful for was how she thought of everything to make our trip flawless and stress-free like organizing transportation when we arrived via air/train. It was such a relief not having to worry about how or where to catch a cab with the other hoards of passengers but to see a travel representative ready to take our bags and help us escape the crowds and get to our next destination. We were floored with the lodging accommodation in every city- our agent selected accommodations with the charm and character we loved and locations that were central to everything!
We would stay and never come back!
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1580 W. El Camino Real, Suite 12,
Mountain View, CA 94040,