We were delighted by the itinerary created by this Italy travel agency and pleased by the way things were modified and carried out to our wishes. The only reason not to give a perfect score is that the company did not seem to be aware that museums in Italy are always closed on Mondays. This we feel is inexcusable for a company that specializes in this area. In fact our schedule specifically enthused (with even a photo of the highlight) about a particular museum visit on a Monday - our only day scheduled in that town.
Lecce, Matera, Castel del Monte (not proposed), Sila. Eating was superb and inexpensive.
See above. We would have modified our trip (even starting a day later) so that Mondays occurred on non-museum days.
TRAVEL COMPANY COMMENTS:
Thank you so much for taking the time to post a review and I am glad the trip was good on the whole. To address your point, actually museums in Italy are not always closed on Mondays, each museum is on a different schedule. For instance the Vatican Museum is closed every Sunday. Your itinerary included multiple different villages and towns in the Puglia and Calabria region every day, with lots of intricacies. It is like going back in time when you visit these regions, and with all of the various idiosyncrasies we have a representative in each area to help advise us on the best possible itinerary. In your case, we spent a lot of time designing your initial itinerary to be absolutely detail perfect - then you requested that we move the whole itinerary back by one day. Unfortunately, I think your museum visit was lost in the move - which is certainly inexcusable, and we will definitely be more careful when we make itinerary revisions in the future. We are always grateful for any feedback to help us improve our service.
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