I was very pleased with this travel agency and plan on using them again in the future. I gave them 4 stars instead of 5 for the simple fact that we were quite excited about the underground Naples tour, of which was recommended by this company. Unfortunately, we had a not so good guide. He not only took our small group on a 5 hour wedding crashing tour of the Catholic Churches of Naples ( of which I will say the weddings and churches were quite beautiful) but then left us somewhere in the city outside of a Church in the middle of a wedding party. Never leave home without your google maps! It's what got us back to our hotel. Our guides for Capri and Pompeii were incredible! I can't go on enough about our next guides (our Pompeii guide really knew her stuff and was awesome! ) Our day 3 and 4 guides were great as well. Overall, this company did a fantastic job creating our itinerary and setting our trip up. We just had the sketchy guy from the first day that I was quite disappointed in. FYI, we never did see the underground tour that was presented in our package. We got a side show tour with the explanation ( after we pressed him for an answer ) that the tour we were promised had been discontinued due to vandalism. I found out during our Herculaneum tour from a British group, that they had the same underground tour that was advertised/booked for us on the same day that we were scheduled and it was awesome. I was very disappointed about missing that tour, but sometimes these things happen. Fortunately, we had additional guides that went above and beyond after that first day, so we knew that he was a one off and not the standard for the entire company. I just wish I had remembered his name so I could report him to This company so the next tour group isn't taken advantage of as we were.
Capri, Pompeii, Herculaneum, Sorrento, and the Amalfi Coast! We plan on going back to spend more time enjoying these beautiful and interesting places. We also had great guides that made these visits all the more special.
I would stay in Sorrento, and spend a full day in Capri, and a half day in Pompeii with a drive along the Amalfi coast, no need to stop in Amalfi or Positano, both beautiful seaside towns but i would have prefered to spend that time exploring Sorrento. Call our travel company during that first Naples walking tour and report the situation.
Travel Company Comments:
Thank you for taking the time to leave this review. We were sorry to hear about your experience with the tour in Naples and we certainly hope everything else was to your satisfaction. We truly wish we could have arranged a complete vacation for you with everything arranged perfectly. We would love an opportunity in the future to show you what we can really do. Thank You again. These comments are very important to us to help us refine and improve our service.
Your Travel Company Team
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"Everything was extremely well organised and the service provided by this European travel agency took the 'stress factor' out...
"Our agent listened to our wish list, made suggestions, tweaked the itinerary and accommodations a couple times, and then...
"Everything went without a hitch, and I loved that I didn't have to do all the research and planning for our vacation."
Copyright © 2020 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 1580 W. El Camino Real, Suite 14,
Mountain View, CA 94040, USA
Denver Branch: 1407 Larimer Street, Suite 300,
Denver, CO 80202, USA