The trip was good and the travel company did their job well. I'm particularly pleased with their recommended hotel location in all 5 cities - Rome, Florence, Milan, Interlaken and Lucerne. The hotels are centrally located and provides easy access to most of the desired attractions.
However, improvement can be made if we are informed clearly that certain area of visit are really really near the hotel, and easily accesible by wheelchair so that transport may not be required.
To be precise, I've enquired about visiting Trastevere and were informed that we need transport arrangement to get there. Luckily the hotel staff in Rome gave us both directiions and restaurant recommendations as it's wonderfully near our hotel and we managed to had lunch there with our wheelchair bound son.
Similarly our morning date with a chocolate facility in Interlaken was also very near the hotel of stay, hence the car is not required for that morning.
Perhaps more detail should be given so that travellers can make their own decision on the requirement of the car as I understand these constitute a big part of the cost when making the quotation for each customer's travel plans.
The most enjoyable thing about travelling with Zicasso's partners are the relaxed pace of travel as the whole trip can be tailored made to one's own desire and schedule.
I want to highlight the transportation partner of the travel company, particularly the driver of Tunisian/French origin who sent us from Lucerne to Zurich airport in the early hours of Sunday morning 30th December 2018. I'm really touched by his attitude, assistance, patience as he's a truly a kind hearted young man.
He could have "dropped us off" at the airport. However, on seeing my son on wheelchair, he parked the car, took all our luggages until the airline check-in counter and politely asked permission to jump queue from all the other passengers in line. Once we had our boarding tickets in hand, he also made sure we had the Airport Wheelchair assistance before he bid farewell. He even refused to take our tips and insisted this was part of his work. Any transport provider should really get hold of this young man for his exemplary attitude towards his work.
Definitely review the transport schedule as some ( NOT ALL) of the area of visit are very very close to the hotel. Hence, the rental of the car may be reduced by half a day for that particular visit.
Travel Company Comments:
Thank you so much for your feedback and help and I am very happy that you have enjoyed your tour, our services, and our staff/drivers.
I am sorry that sometimes we have provided you a vehicle even if not needed, but as you had a wheelchair I thought it could be better to have the car also for short transfers in order to avoid any problem and to make your experience more comfortable and effortless. Unfortunately, Italy can be not a so wheelchair friendly Country.
Thank you again for your feedback and we look forward to welcoming you back to Italy in the near future!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"We only have positive things to say about the travel company that we found through Zicasso."
"Great trip overall!!!"
Copyright © 2022 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 650 Castro St., Suite 120-447,
Mountain View, CA 94041, USA