This travel agent was great helping us plan a fantastic family trip! We had been to Italy 20 years ago on our Honeymoon but this time we wanted to return with our three teenagers. We knew it would be a different type of trip traveling with a family of five and our travel agent planned every detail which made it so easy for us. She worked with us as we reviewed our itinerary and I felt she really listened to what we wanted on this trip and met our needs. I wanted to make sure we had engaging tours planned that were suitable for our kids but we also wanted to make sure we were not over scheduled and we had free time to explore on our own and meet up with relatives in Rome. Our travel agent really respected this and did not try to oversell us on trips or tours that we were not interested in. We were provided with very detailed instructions for each day and where to meet our drivers and tour guides and contact information in case we didn't connect. Our tour guides were excellent and all of them spoke English fluently. We did have some travel issues due to delays with the airlines and we had to move our schedule a bit and our travel agent was prompt and able to make those changes very quickly for us. It's easy to recommend your travel agent if everything runs smoothly, but what impressed us the most with this company is how they responded when we really did have a problem. One of our Villas was very uncomfortable and disappointing as it was much different than was advertised. Our travel agent and her team in Italy were able to handle the situation and find us excellent new accommodations even in the height of the holiday travel season. We were so impressed with the fix and they made our whole family so happy. That is excellent customer service! I highly recommend this travel company for your travels in the beautiful country of Italy!
We loved all the tours but our favorite was Pompeii! The Amalfi Coast was stunning and we loved Sorrento. Rome holds a special place in our hearts and we were able to connect with family there. We loved everything!
Well I definitely wouldn't go back to the original villa in Sorrento! But the hotel in Rome was excellent for our family and so was the hotel in Sorrento. I would recommend them both and stay at both hotels again:)
Besides that I wouldn't change anything. Next time we go we will plan some new cities and adventures!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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