Our first trip with Zicasso,& to Italy, we took our chance unsure how it would turn out. Only a few word of mouth reviews from friends made us opt for it. And i must say they planned us an outstanding holiday!
Our agent helped us plan this fantastic trip to Italy for 10 days. She was very patient to our needs and we had several conversations before we could lock down on our itinerary. Our agent was available anytime we needed to reach her.. shes the person to go with if you do Italy!
The guides and trips she arranged within those days were carefully planned without cramming the days and taking into account we had two kids aged 12 and 8. The guides were very knowledgeable, patient, on time if not earlier and answered any questions we had (even he kids), without hesitation. They ensured the children had an exciting and yet simplified version of the tours, which otherwise can prove very tiresome for them.
Wouldn't change anything, except make an additional request. Since we have 2 kids, so four of us, I would ensure we had two full bathrooms (we had most of the time, but I would make it all the time) and a small kitchenette to make your own meal if necessary.
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