Our travel agency was great to work with. In the planning stage, they were willing to plan the exact trip we wanted, and spent time until we got the itinerary just right. They promptly responded to all questions and requests. From the minute we arrived in Indonesia, everything went very smoothly. Guides were always on time to meet us, were very accommodating and friendly.
We loved seeing the differences between the islands in Indonesia; Bali, Java and Komodo were all so different! Going to Tulamben was a nice, different beach experience, very quiet and low key, but with great diving. If you dive, try to make it to Komodo for a liveaboard, it was some of the best diving we've done (but we booked that on our own, didn't use the travel agent for that part of our trip).
In Yogyakarta, we had asked to do a sunrise tour of Borobudur, thinking that it would be less crowded, and we'd be able to get some good pictures. We were wrong. We got there early and were able to get a good seat, but there were so many people there, and they filled in all over the place, so if you wanted to get a picture of the temple, it was full of people taking selfies. Then about 30 minutes before sunrise, a fog descended, and you couldn't see the sunrise (which is a risk you take). Things cleared out after "sunrise" and we were able to get some pictures with out random strangers posing in the background. I wouldn't recommend waking up super-early for this. Just go as soon as it opens.
We also were unimpressed with Tanah Lot. It was so crowded compared to anywhere else we visited.
Neither of these were the fault of the tour company or guides -- we specifically had asked to go to both!
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