The trip was amazing. Proposed itinerary was awesome and exactly what we wanted. Experience was better than we hoped.
The reason this company gets 4 stars is communication/service failures.
1) Sent a list of 3 questions to the agent and she managed to not answer one of them directly, before the trip
2) Itinerary and voucher pickup times were different for one of the excursions, so we missed it
3) Did not offer a refund or partial refund in compensation.
All the tours were amazing, hotel was great
Travel Company Comments
Thank you for taking the time to write a review. It is always appreciated to let us know your thoughts and to provide constructive feedback. This is the only way that we can maintain and improve our service, which we feel is of high caliber.
Firstly, we're very happy to hear that you had an "amazing" trip to Iceland and enjoyed the tours, the itinerary and the hotels!
We are saddened however to hear that you felt there were some communication issues. We do our utmost best to have clear information for our clients so that there is no miscommunication. We endeavor to make sure that the details provided on our itineraries are always up to date. The vouchers that we provide in our final documents are generated by our partners and they do have different ways of presenting the information, we're sorry if this lead to misunderstanding.
We provide an emergency number to all of our travelers where we can be reached 24/7. We expect that in cases where there is confusion that our clients contact us to sort out any issues while they are traveling. Unfortunately, this was not the case.
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