Consistent with our trip to Chile (that was arranged by Zicasso), our India trip was great. The guides, activities, food and accommodations were excellent.
One issue that we still don’t understand is that our confirmed booking at the Udaipur hotel was changed at the last minute to a different hotel. We were moved to a suitable hotel, but part of the anticipation and a specific expectation of our trip was a stay at that hotel. That was a bit disappointing.
Hard to choose, but the Ranthambore safari (due to a tiger sighting), the Taj Mahal and the Maldives were all highlights.
Travel Company's Comments:
We thank you so much for posting the review on Zicasso!
We are pleased to know that you enjoyed our services, stay and had an overall pleasant experience during the trip.
We completely understand your disappointment regarding the last minute cancellation at the Udaipur hotel. But, as stated earlier in our email conversation dated 13 Feb that the hotel shifted the guests to another hotel as it received a last minute VIP wedding group booking. It also offered complimentary meals for the entire duration of stay to compensate for the inconvenience. We received the communication from hotel only a couple of days before your arrival. We tried to negotiate hard with the management to get 1 room for you but the hotel said that the whole hotel was booked by the group. We deeply apologize for this but also hope you would appreciate the fact that this situation was out of our control. Such situation had happened with one of our guests last year when the King of a Middle East Nation booked the a hotel in Delhi (entire hotel) at last moment and all guests were shifted to the another hotel in Delhi. Unfortunately, a similar instance occurred during your trip.
It was truly a privilege to serve you during the trip of India and Maldives. Our team looks forward to serving you again
A stay at the Udaipur hotel.
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