We had a wonderful trip and loved both Spain and Morocco. However, we were somewhat unimpressed by our travel company for the following reasons:
1) We were booked at the incorrect hotel one night in Seville. It listed one hotel on the voucher, but when we arrived at the hotel, it turned out we were booked at another. To compensate, we were given a bottle of champagne and a box of chocolates. While this was a nice gesture, it almost seemed like champagne and chocolates should have been table stakes as a welcome or parting surprise considering this was our honeymoon and considering the price we paid for the trip.
2) The hotel accommodations were generally hit or miss. Some were great while some other choices were honestly confusing. While we understand we gave them a somewhat strict budget to work with, we felt like we could have done a better job finding accommodations within our price range. For example, our hotel in Barcelona felt like an upscale hostel. There was no private bathroom. Again, considering this was our honeymoon we felt like the company should have checked with us in advance if we were ok with no private bathrooms. Upon some further research, we found many hotels in Barcelona at a similar price point with private bathrooms and nicer accommodations. Another example - our last hotel in Casablanca was so below our expectation (moldy bathrooms, musty linens) and not taking advantage of the beautiful coastline at all that we decide to just book a hotel for ourselves and depart from the itinerary. To the travel agency's credit, they did provide us with a refund credit for this last hotel but it was disappointing nonetheless to have to spend time rebooking a hotel.
3) The information provided in the vouchers was somewhat limited. For example, we had an all-day (9-10 hours) tour booked from Barcelona to the Dali museum. Based on the voucher, there was no timeframe given for what time we would return or what the itinerary was. We were quite surprised when we boarded the bus at 8AM that we would not be returning to Barcelona until 7PM, and that we were visiting a beach town in the afternoon (we did not dress appropriately for this). We emailed the travel agency after this experience and asked them to please provide start and end times for all future tours since this was not provided on the vouchers. They told us that it was already on the vouchers (incorrect) and declined to provide any more information. We took it upon ourselves to research every single tour directly on various the tour company websites to learn more information about itineraries and timings for the rest of our trip. This worked fine, but it took quite a bit of time - and again, for the price we paid we felt like what was the point of going through the company when we could have just researched and booked the tours ourselves as the travel agency did not go the extra mile to actually provide us with the information - which seemed like the entire point of using a tour company.
4) Overall, the experiences we had felt a little bit on-the-beaten-path...and we were hoping that using Zicasso/this travel agency would open up more unique & local experiences for us that we would not have been able to find ourselves. We hit all of the highlights but didn't feel like we saw hidden gems - just the main attractions. This was great as it was our first trip to these countries but again, we felt like we could have largely figured it out ourselves using travel guides - it would not have been difficult to find these top places. We wished there was a little bit more of that local touch.
Cordoba mosque, camel rides in Morocco, Cadaques (we wish we had spent the night here!), Ronda hotel, Granada in general
Slower pace! The pace felt a little hectic / frenetic to us.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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