This travel agency was extremely helpful and professional. They provided an Italian SIM card in the airport so that we could always contact them and use our phone on the trips. We texted the company many times with questions and they were always fast to respond and very helpful. One time, they noticed that the weather forecast might impact some of our activities and proactively reached out to us so that we could reschedule and still do everything that we wanted to. We had excellent guides, excursions, and other support. We could have never organized this trip on our own, and this travel agency did a fantastic job of giving us a unique no-hassle vacation.
The best parts of our trip were the excursions. We had one day where we started with a hot air balloon ride just after dawn, moved on to truffle hunting in the afternoon, and finished our day with a beautiful walking tour of Siena. Each of those activities was amazing, and that day was by far our most memorable.
The only thing that I might change would be the restaurants. We booked 2 nice ones through the company and asked them on the trip to book one more (for Christmas, when it seemed like many things were full). Both nicer restaurants were overpriced in my opinion (though the food was still good), so I might have preferred to save a little money there and use it on a different part of our trip.
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