Overall, my satisfaction with this travel agent was great. The team in the US office is awesome. I was not aware they used in country service partners though. The tour company used was excellent as well. The only downfall I have is the hotel accommodations that were chosen for us were not what we expected. When we tried to change hotels once we were on the trip, the in country partner said the rooms were pre-paid and we couldn't switch now. That is fine but I was not aware of this to begin with. I would have paid a lot more money for better hotel accommodations. Essentially, it is nobody's fault but would have liked more information regarding this. Overall, we had an amazing experience so there are really no other complaints.
The people in the country, the food, and the agenda.
Stay at better hotels and pay more.
TRAVEL COMPANY COMMENTS:
We are very happy to hear you had a great trip, India is truly a magical place. We make every effort to send our clients clear details for each and every hotel prior to confirming their trip. We apologize if the hotels that were in your itinerary did not meet your expectations, we will be sure to take a close look at each of these properties to make sure they are represented accurately.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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