We highly recommend this travel agency! We could not have asked for a better honeymoon. From the beginning, our travel agent was very responsive and accommodating. He always promptly emailed me back and called me at times that were convenient in my time zone. Zicasso also sent me information for another travel agency, but they took several days to respond to me. This agent responded immediately and was able to accommodate all of my needs for my trip. He is very professional and organized. Our trip included multiple countries and cities, and Our agent made each transition seamless. Unfortunately, during our trip to Paris the Eiffel Tower employees went on a strike and we were unable to use our skip the line tickets. Our travel team immediately notified me of the change and they stayed in constant contact with the Eiffel Tower tour company to update us on the situation. They both answered my emails and texts very quickly before and during our trip.
Our tour guides were all very knowledgeable and helpful. Our favorite tour guide was in Rome. Not only was he smart and a great historian, but he was also fun to be around. He was our guide for 2 days in Rome and we felt like he was an old friend. We wanted to bring him along on the rest of the trip! Several of our tour guides work with multiple travel agencies in their area. They stated that a lot of the travel agencies are not very accommodating if you need to make a change. They also stated some of them will charge you extra to make changes. However, our travel agency was always flexible and allowed me to make some changes at the last minute without difficulty or extra charge. We had one tour guide company that was confused on our schedule for the day, but our agent straightened it out immediately.
We were truly able to enjoy every minute of our honeymoon thanks to this company. Every day was planned out, every transfer was scheduled, and everything ran smoothly. With our multiple country trip, there would have surely been glitches. But with our travel agency, everything was very well planned and organized and we did not have any problems on our vacation.
We loved our trip so much that we plan on returning for a tour of Italy someday. When we do, we plan to use this company again!
Where do we begin? Every second of our trip was memorable. We absolutely loved Italy and plan to return someday. We did not have to stress about transportation, lodging, or a schedule for any part of our trip. It was all planned out. One of the most memorable parts of our trip was very unexpected: We had an early flight out of Venice. We were transferred on a private water taxi around 3:30 AM. Once we started the late night boat ride through the city of Venice, we immediately forgot about how early it was and thoroughly enjoyed our boat ride at night. We felt like the only people in Venice at that moment and it was the best ride to the airport we could ever imagine. We would wake up at 2:30 to do it all over again!
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"Our travel agent and his company promised a 1st-class experience and it's exactly what we had."
"I can’t say enough good things about this agency. Our trip was smooth, hassle-free, and extremely well organized."
"Our trip was planned professionally from the start. Communication was wonderful."
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