The travel group's staff in Egypt was perfect - completely professional and willing to go the extra mile every step of the way. In Turkey, everything was great except for a slight problem checking out of the hotel because they hadn't received payment for the room from the tour company and were trying to charge me for the nights. After a lively phone conversation between the hotel and tour company it was worked out. The guides and drivers in both Turkey and Egypt were wonderful. Booking the trip, all of my questions were answered and the trip was designed around my wishes. However, leading up to the departure date I often had difficulty getting questions answered or attaining information I needed. There were multiple times I had to email the same question several times or leave more than one voice mail message in order to get a response. This was extremely frustrating considering I was going to a part of the world I had never been to before and feel I shouldn't have had to beg to have basic questions answered by the company I paid for this service.
Since I visited both Istanbul, Turkey and Cairo, Egypt in the same trip I got to see two different cities and different cultures back to back. All of the history in both places was amazing. Standing before the Sphinx in Egypt made me want to pinch myself. Hanging out on the outdoor patio of a cafe in Istanbul while talking to the staff and other patrons and drinking Turkish beer made for a wonderful evening (and birthday).
I would have booked directly through the division of the tour group in Egypt.
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