Short Review: I loved my trip and this travel agency had everything well planned down to the little details. I had 0 stress, my agent was amazing!
Let me first start of saying this was my first time using zicasso and a travel agency in general. I am a very skeptical guy and like to know what I am going into before I go into things. My wife and I always wanted to go to Greece, but now with a two year old, this was on hold. We were dreading the long flight and uncertainty of how he would react to the time change, travel, and tours. We made a last minute decision to just go ahead and use a travel agency. There really isn't a perfect time we discussed as we were planning to have a second in the future. Normally, I plan our trips through lots of research and forums, but this time around I only had 2 weeks and I was super busy with work. I had no idea how to look for a travel agent so I googled and found zicasso. I looked for more family oriented schedule. I filled out the forms and then was contacted by multiple companies.
Ultimately, I went with this travel agency. It was a tough decision to be honest with you, I was debating between two companies who both were great and attentive. I read reviews on this company on zicasso and tripadvisor (I don't trust easily, and even after that, I still had my reservations, I am just like that). I went with this company since they offered more as well as better price. This travel company and our agent DID NOT disappointment, my trip to Greece was AMAZING and I LOVED IT.
My agent emailed me an initial itinerary with options and then we chatted on the phone to discuss more. After that, he was quick to develop tentative schedule. He had excellent manners and customer service and followed up with me even though I honestly ignored some calls while I was working in the hospital. He was persistent and I was happy with that. He even worked around my schedule and answered his cell while he was home to answer my questions and help me plan. We had a final itinerary and I am not going to lie, I was still hesistent to go forward, especially it was a good amount of money, but I said what the heck, let's give this a try.
I was stressed when we arrived, questions running in my head were was there really going to be a driver waiting for me since my plane was late and did they really get me a baby seat and would I be scammed. All that went to rest with the first day of the trip and I was completely wrong, and glad I was. Everything was well planned, even to minor things. Our driver was waiting for us with a sign and helped us with our bags. We loved him! He was super nice and accomadating. The Mercedes van was spacy, clean, and there was a child seat ready for us. We went to Athens and our planned hotel I loved. Everything was ready for us. Everything was stress free and as mentioned, well planned out. We had our set times for our tours. When the travel agency meant private tours, it is truly that. I asked several times not trusting this agent what it really meant. Our driver (same one throughout Athens) and our guide were early every tour! We had a private car take us to each tour with our tour guide. He purchased our tickets and it was all included. Our tour guide was the best tour guide I ever had and my wife said the same, she travels much more than me. Also the travel agency planned my trip to Crete and back to Athens in time to go back to DC.
To sum it all up, I would highly recommend this company, especially this agent. I would not hesitant using them again in the future or refer them to friends.
loved it all
travel month later mid april so I can go to Santorina as well
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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