We had an amazing trip to 3 cities in Spain. From the first e-mail, to the many calls/e-mails in finalizing the trip, our agent was very responsive, personable and professional. There were no uncertainties, as everything was well laid out and executed with excellence.
For a family of four, this travel agency was able to create an itinerary and executed a vacation for teens/parents that included sightseeing, gastronomy and relaxation. All the guides they chose were excellent; very knowledgable about the areas and specific to the sights. The guides were also personable and ensured that the our needs were met and that the pace was appropriate.
Local food and wine, with many restaurant recommendations from our agency.
We loved seeing the historical sights with in-depth, personal knowledgeable guides that you could not get from a group tour if we would have booked on our own.
Our family favorite was the flamenco show and the wifi access through a personal router (provided by our travel agency) that allowed us to use Googlemaps and kept our teenagers connected.
Hotel upgrades may have been something we asked about. Due to budget, we had actually asked about downgrading hotels and it was not recommended by our travel agency. Locations were fabulous, but typically, one of our two rooms had an issue (repair, smell, etc.). We did research the hotels on Tripadvisor, but individual standards and tastes vary so much, it was not always what we expected.
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