We had an extremely ambitious schedule covering North to South Vietnam in vans, trains, and ferries. For the most part, the the trip was very well executed. There are always potential points of confusion and misunderstandings that occur. Given the language barriers and other logistical issues these were not egregious.
All except one of our guides were exceptional. The flexibility we found to be able to change direction and arrangements on the fly was outstanding. There were simply too many interesting unique, fascinating,and, amazing experiences to describe here individually. Given the general tone we established for the kind of trip we wanted, Zicasso exceeded our expectations. Most importantly, almost w/o exceptions the guides and the drivers we had on the ground at each location were exceptional.
I was very comfortable with the value we received and the experience we had. Go there soon before it is blanketed with McDonalds, Burger King, and Kentucky Fried Chicken! It is still very authentic but I fear it will be fleeting. But the service, accommodations and flexibility provided by Zicasso and its staff were outstanding. An outstanding value!
For those old enough to remember the war, Hanoi was fascinating in every way and somewhat disturbing in other ways. But it was an amazing trip through history. The palaces and gardens were spectacular!
Taking cooking classes in Hue,
Halong bay ferries...Though realize the ferries go out and don't tour the lake so much as provide a point of departure for seeing the rock formations and other activities. But it was beautiful!
Although SAPA itself was not that interesting for me hiking through the countryside outside SAPA was incredible and the people you meet on the way so fascinating. My family did the serious hiking; alternatively I broke off and wandered the cattle trails and dirt roads. I saw all the kids coming home from school and or playing in the family fields of the farms. I was just delightful.
I never felt uncomfortable.
Make it a longer trip or do less in the time we had. We were just a bit ambitious and we all needed to adjust the schedule to get some down time.
Travel Company's Comments
Dear Mr. R,
Warmest greeting from Vietnam! I believe you arrived home safely. I know the feeling to be home, sweet home after a long trip. I wanted to follow up on your review for our company. Firstly, I would like to say thank you very much for your kind words and positive review. I appreciate your feedback regarding both the highlights and some negative experiences.
I have tried to provide the best services and experience for your trip to Vietnam and take negative comments from you to improve our service in the future. I hope your family and you have had an amazing trip with us in Vietnam. You were happy with our tour guides, hotels where you traveled. But I understand we still have some service troubles while you were traveling with us. I know that you were very upset with our services because of the confusion with the hotel staffs & the dinner in the Hoi An Resort & Spa, and balance due for the additional night in the Hoi An Hotel. I understand you were frustrated with my emails and phone calls from me over the holidays. We simply wanted to follow up on the payment before we confirm and provide our best services for your trip in each destination. I also was made aware that you did not enjoy hiking in Sapa but we would like to give you a chance to exploring and get experience with our local culture, beautiful countryside in the mountainous area of Vietnam.
I really apologetic for above inconvenience and misunderstanding each other on the tour and thank you for choosing our company! Nothing can reward us better, but your smile! Our company also arranges a private tour to other cities in Asia besides Indochina. If you, your friends and family ever want to visit those places, please feel free to contact me. I would love to help. And I hope I have second chance to organize another wonderful trip for you. Again, thank you for traveling with us and your review.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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