Great in planning stage but once we got there not so great.
All of it! It was really great.
Plan it ourselves.
TRAVEL COMPANY COMMENTS:
We are really surprised and disappointed to hear that Laura did not enjoy her experience with us and wished she planned the trip herself. It's unfortunate that she did not offer any reasoning or examples of issues she encountered. There were no indications of her dissatisfaction during the trip, even though she had ample opportunity to express this to our local staff who were at her disposal and in communication with her constantly, including her last day. We have reached out since her return and haven't heard back from her.
The only incident we can think of that came up was related to Laura forgetting to bring her International Driving Permit with her to Europe. Fortunately, the situation was sorted out and when our local staff approached her about this, she certainly did not make it seem like this glitch spoiled her overall enjoyment. Well before the trip, we alerted her about this driving permit requirement, but taking this into consideration, we will make sure to further emphasize the need for the driving permit in order to avoid this issue for any future guests.
As always, we appreciate the feedback and are always looking to improve.
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