We were pleased with the service that our travel agent provided with our trip to Costa Rica. We visited three locations there which included Arenal, Jaco and Manuel Antonio. Our travel agent was very helpful in providing suggestions for destinations, accommodations and excursions. We communicated several times during the planning stage. We had to reschedule our visit last minute due to the airline canceling our flight. Our agent was instrumental in contacting all of our venues within hours of notification and rescheduled everything for us!
We enjoyed the Hot Springs in Arenal, as well as, the Hanging Bridge Tour and Rio Celeste. Our favorite hotel was in Manuel Antonia. Our entire family loved our OFFROAD TOUR in Manuel Antonio!
We included three destinations in Costa Rica and next time we would limit it to two! We did not enjoy living out of a suitcase or the long road trip between locations. The transportation vehicle used was subpar. Our last driver who took us to the airport had several personal phone conversations (on speaker phone) while driving us! He was constantly looking at his phone which made us uncomfortable.
Travel Company Comments
I am very happy to hear you enjoyed your visit to Costa Rica.
Thank you very much for taking the time to write a review; it is from your experiences that I offer suggestions to future travelers.
I was honestly very pleased when I was able to rebook your hotel reservations without any fees, considering I had only two days to take care of the changes and that it was during our high season. This was possible due to the loyal business relationship over the years we have been able to build with our providers. That is why I was so surprised to hear about the driver, who performed your last service, issue I already escalated. Thanks for letting me know.
Once again I am very happy to hear overall you had a great time in Costa Rica
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"We were pleased with the service that our travel agent provided with our trip to Costa Rica."
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