Our agent was and is an absolute treasure! She worked with me to determine what our family was wanting to do and see and then created a dream itinerary for us. We thought it sounded wonderful on paper and then we arrived in NZ and were blown away!! Absolutely everything was above and beyond our expectations and their descriptions....accommodations, activities, transportation, guides and local recommendations. We had a flight cancelled early in the trip due to weather and our agent was able to get our driver and hotel arrangements made for a later time that day to accommodate our later arrival and she rebooked a tour so we could have our day of rest immediately following that stressful day and we still got to do all of our scheduled activities! Never missed a beat! Our agent really made an effort to use smaller local businesses that were intimately entwined with their local areas and cultures. And they were eco-friendly as well which was a huge factor for us! We were always in smaller or even private groups and felt very connected to NZ and Australia both by the time we left!
There was only one activity that was different than detailed in the itinerary and it had been a local business decision to change a piece of a tour which had not yet made its way back to the scheduling office.
I would gladly use this travel agency again and am already giving their name and number out for referrals. And I would definitely use anyone they recommend!!
We absolutely loved having our own private guides and provided transportation. They made us feel like celebrities. Our activities were a good mix of physical and resting moments. Just when you thought you were going to become exhausted you had a recovery moment that was recharging as well. We requested mid range pricing for accommodations as we wanted to spend more money on activities and adventures. And every single hotel or apartment was far better than any place we have ever stayed! Views that were amazing and activities or food were just footsteps away! Travel days were planned in such a way that we weren't overly stressed or felt like too much time was wasted! Excellent planning!
I think the only thing we would change was finding a way to spend more time at the Wildlife Sanctuary and would probably not do the Wildlife Tour on our last day. I think we could have had more animal experiences in a different way. We all understand the nature of Wildlife and were not upset at all. In fact it was the non-zoo aspect of seeing nature that we liked but it was our last day of the trip and seeing so few animals almost felt like a letdown. It's possible just switching that day with the Sydney bridge and opera house activities day would have worked just as well. But again, this trip was so phenomenal it is difficult to find anything to really mention!
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