My safari travel company, and in particular our contact, provided excellent service - booking us into the best hotels/camps and providing guides and transport from one place to another. The itinerary was packed with fabulous experiences, and they sent us a comprehensive packet - which we followed to the letter.
We had a very complicated three week trip - going from Kenya to Rwanda to Tanzania, and everything went fairly smoothly. As can happen on such a lengthy trip, we did run into some small issues, and the travel company's team was right on it and rectified the situation immediately. They even followed up with us after we returned to make sure that we were satisfied with our experience.
The safaris and trekking the gorillas in Rwanda were amazing. Also, the food at each of the camps/hotels was out of this world. We loved staying in the tented camps as you can hear all the night wildlife - lions roaring, flamingos murmuring, giraffes clip clopping down the trail, and hyenas and jackals yipping to each other.
This trip was a family reunion - and we treasured each day we spent in Africa and off the grid! We met people from all over the world - this was a highlight. Sharing pictures with fellow travelers from Canada, NYC, Australia, New Zealand, France, and England has been a blast.
I would recommend using open vehicles and local guides whenever possible. The safari experience is so much better without having to jump up and down to see the animals. We had some vehicles that were open and some with pop tops. When you are planning - make sure that you are aware of the car travel times and road conditions, when you are driving from one place to another. In Tanzania, the roads from Lake Manyara to Ndutu and around the Crater are very rough, so if there is a option to fly - take it. The local guides - often each hotel or camp has guides on staff, are very knowledgeable about the area and are a good bet to hire.
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