In today's ever changing world, no travel can go 100% according to plan. Regardless of how well you plan and confirm, problems do arise, schedules change or communication sometimes fails. What is essential in selecting a travel advisor is how well they perform when the unexpected happens. Their availability and ability to find a solution to a problem is paramount. This travel agency and it's CEO (and his wife), exemplify all that is necessary in an outstanding travel advisor. Our tour had its unexpected issues, but travel advisors made it all good--and outstanding--in the end.
The tour itself, starting in Austria then on to Prague and finally back to Switzerland was really enjoyable. The hotels selected met or exceeded our expectations. The individual City Tours arranged along the way were very, very good. Top notch guides, excellent communication skills and thorough knowledge of the Cities visited.
Lastly, these travel advisors are very aware of the importance of promptly and accurately communicating with the client. Often, internet based travel consultants either don't respond or respond late. Ours, on the other hand goes the extra mile and sets an automatic reply if he is out of the office. He responds quickly to all inquiries and provides back up contact points and numbers. Very client service oriented.
We look forward to planning a 2018 adventure with this company.
Our visit to Prague was a real highlight. The hotel chosen by the travel company was exceptional. Our City Tour Guide arranged for us to access rare parts of the Palace (Library) that was simply breathtaking.
We did a self drive with some rail connections. Our experience with the car rental agency was a very big disappointment--and one of the problems that our travel agency adequately resolved. Doing it again, I might find alternatives to driving, such as rail or private transfer.
Also, all of the hotels used were excellent--but doing it again we would like to find smaller unique hotels. The big 5 Star Hotels can generally be counted on for uniform excellent accommodations--but sometimes these larger hotels also attract large tour groups. Unfortunately all of our encounters with these larger groups has been a negative experience. High quality small 5 Star hotels better suit our style and expectations. Also, Hotels off the beaten track are also on our future agendas.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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