We would rate it probably a 4 star. We would have probably rated it a 5 if we hadn't had the little bumps as described below.
We were pretty pleased with all the help that was provided. We all had a wonderful vacation over all. We were very pleased with all the places we stayed at. We really enjoyed the tours that were set up for us also. When we traveled on our own it was really nice to have all the recommended places that were suggested for us. We found that the hotels you had us booked at were very nice and convenient to get around to places we wanted to go visit. It was also very nice to have our breakfast covered each morning for us while we were there at all of the hotels we stayed at. We would definitely contact you again if we were to decide to ever book another trip there again.
We were really happy with all the hotel that you guys set up for us. There were all very nice places and were run by very helpful and friendly staff. We were very happy were they were all located too. It made it convenient to get to places we wanted to get to.
The only complaints we would say we had was that when we went to pay for our tickets for the Blarney Castle, even though we had our discount paper that was provided for us to buy one ticket get the other free they wouldn't honor it there because they said we needed an actual discount card. We had used it without any problem on other tickets from other places we had gone. We had to pay for both of our tickets and so did the other couple that went with us.
Another thing we found was that if you should have to get a car rental, a GPS should be included in the car rental because it is very difficult to get around without one, the directions are very hard to follow on maps there.
The car rental in Scotland was better than the car rental in Dublin. In Scotland they gave us a Ford Galaxy van to use which gave us plenty of room and comfort for four adults and five suitcases with four backpacks. When we got to Dublin we were given a KIA hatchback where we had a hard time packing our luggage in. Needless to say it was tight and it didn't run as smooth as the van did in Scotland. It was a rougher ride.
We also feel that there should be more information on the Vat Tax prior to traveling. We lost out on getting some money back on it because we didn't understand what you needed to do to get it back.
Oh and one of the nice hotels we stayed at in Dublin we ended up having to switch rooms because the room smelled like cigarette smoke. We notified them right away and they said they would work on it to get rid of the smell, we had to be out of the room a couple of hours which wasn't a problem because we were going out anyhow but when we got back it was better but you could still smell the cigarette smoke. They had stated that it was a nonsmoking facility but I noticed that there was an ashtray in there. They were apologetic and moved us to another room. It was a beautiful place so we were a little surprised by it.
TRAVEL COMPANY COMMENTS:
We have followed up on the issues experienced by this client, most of which were beyond our control. The issues at the hotel and Blarney Castle were due to new staff/poor training. Hertz for some reason did not give the client the car we had booked and we have now refunded the client the difference in cost. We would remind all our guests that if they experience any issues no matter how big or small to please always get in touch with us there and then. We provide a number of ways to contact us and have 24 hour emergency assistance. Had the client contacted us while experiencing any of the difficulties mentioned we would have resolved them immediately. As always we appreciate the feedback and are adding some information on tax free shopping to our travel documents.
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