Our travel agency did a great job from the beginning to help us plan a trip to Prague, Budapest, and Krakow. We planned the trip within 1 month of departure after my husband find out he has a work meeting in Prague and we decided to tag on 8 days for vacation since we love traveling but haven't been to Central Europe. Our agent who was based in NY reached out once received my request to ensure he understood what we were looking for. He was patient and understood what we were looking for to adjust the proposal a few times. Since we haven't been to this part of the world, we added quick stops in transit in between the 3 cities to also stop in Vienna, Slovakia, and Auschwitz. Our Prague-based contact met us at the hotel upon arrival to review the itinerary was very helpful throughout the trip. Via a local cell-phone provided, he helped us make reservations for dinner, arranged additional excursions...etc. We did a private walking tour in each city and the local guides were excellent. The drivers for transportations were also great - particularly in Prague and in Budapest. Hotels were nice. We particularly liked the hotel in Budapest. The restaurant recommendations were helpful - we ate mostly local cuisine and really enjoyed, from casual street food to Michelin-star restaurant. The arrangements overall were very smooth. Our travel agency helped make the trip easy and comfortable - all the logistics were taken care of, allowing us to just relax and enjoy. Would recommend and use again if we travel to countries this agency covers.
We enjoyed the entire trip overall - it was nice to see Prague, Budapest, and Krakow for the first time. Our contact went above and beyond helping arrange a non-standard excursion to Hungaroring F1 racetrack since my husband is a fan. There were some challenges connecting with the organizers but he was persistent and helped arranged a track tour for us and "race taxi" experience where my husband rode with a professional driver on the track. It was a particularly memorable, unique experience.
We flew in and out from Prague, which took extra time to travel back to Prague. We'd have more time if fly into Prague and out from Krakow or surrounding area instead and save half a day.
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