Our trip with this agent and her company could not have been better. She was very responsive with communication (I prefer email) and did a great job helping us plan our trip. I gave her some main points/cities that we wanted to see, told her our interests, and she filled in the rest. We ended up in a few cities (and even a country) that were not even on our radar....and those ended up being some of our favorite stops on the trip. Every hotel we stayed in was wonderful, and our agent had personal experience with each hotel. She gave us tips and let us know when it was worth (or not worth) upgrading. She took care of everything -- hotels, car rentals, private city tours. She even provided feedback when I asked about additional tours or sites that we were planning on our own. Everything for our 3 week trip was very well organized and we didn't encounter any issues on the trip thanks to our agent.
I think the only thing I would change is more time to explore some of the less touristy cities along the Croatian coast and in Istria.
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