The trip was good, but we overpaid for what we received.
The hotel was not very luxurious, and Tamarindo is not exactly a luxurious area. It would have been simple to book this trip on our own and save thousands of dollars.
This was a much worse experience than my previous Zicasso experiences (South Africa/Mozambique, and Australia).
Surfing, which we arranged on our own in Tamarindo.
I would book this on my own, and look for a more luxurious hotel.
Travel Company Comments
I am disappointed to hear your Costa Rica trip did not meet your expectations. After working with you on various options I felt we had a good match. While it is true that Tamarindo is not a luxury destination, it is well-known for surfing, which was top on your list of activities. We will be sure all future clients are aware of this when looking for luxury.
We did offer several options and based on your request for the convenience of surfing with no transportation needed each day, this property was selected from the options. I am sorry you feel you did not receive value for the arrangements we made. In addition to accommodations we included private transfers for the 1+ hour drive each way, as well as booking your international air as a complementary service. The air transportation costs are out of our control and did make up over half of the total trip cost.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"The main office checked in on us every other day or so to make sure everything was going OK and if we needed anything."
"[This travel team was] very responsive and provided total comfort."
"This travel agency was great and made everything extremely easy. They were communicative and available whenever I needed."
Copyright © 2020 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 1580 W. El Camino Real, Suite 14,
Mountain View, CA 94040, USA
Denver Branch: 1407 Larimer Street, Suite 300,
Denver, CO 80202, USA