We had an overwhelmingly positive experience using this travel company. Based on the information we shared about what type of trip we wanted to take they countered with a great itineary that we were able to customize based on our budget and more specific interests. During our trip there was a slight issue with one of the hotels (hotel's issue not the travel company's), and when we reached out to their 24 hour assistance line they fixed the issue right away. We reached out to them a few other times during the trip and they were able to answer our questions/issues to our satisfaction.
Hands down, going to the Osa Peninsula and staying at the lodge there. We were a bit hesitant when we saw the price associated with visiting that area of Costa Rica but our travel agent kindly persuaded us into going. Turned out to be one of the coolest places we have ever experienced.
Perhaps spending more time on the Coast or in other jungle areas. We ended up seeing one of the volcanoes, Turrialba, and it wasn't really worth taking the time away from other parts of our trip to see it.
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