This was a new experience for us - booking through a previously unknown-to-us agency that we found online. However, our travel agency did a great job responding to the interests we expressed and crafting an itinerary that got us where we wanted to go in the time that we had. They were available by phone and email, created our trip on short notice, and were very professional and reliable in all facets of the trip planning and execution. I would highly recommend them.
We enjoyed the guided hikes that they organized for us, since we likely would not have spotted the diversity of creatures that we did with the help of trained guides. Strolling across hanging bridges, hiking past waterfalls, vistas of volcano and lake, boat rides, beach time, relaxation in a beautiful country - it was a great week!
Ask for a little more information up front about the various tours and activities, but we were on a short timeline and were happy that someone else was making the plans for us.
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