Exceptional trip with exceptional customer service. My agent helped me plan a wonderful spring break vacation to Costa Rica. She was knowledgable about the country. She was able to help me plan the itinerary knowing how to get to a city, how long to stay there, and what activities were available. Importantly, she was so easy to work with. She was a true professional in how she handled everything. If I delayed getting back to her, she was understanding. If I made a change to a suggestion she had, she was flexible. Her communication with me was superb! This was the first time I used Zicasso and it was a great experience. However, I only hope that everyone is as great to work with as this travel agent and her company. At one point, my agent was not going to be available during our trip so she put us in touch with someone from her office who was also customer oriented and helpful. I can honestly say that they went out of their way to make our stay exceptional in every way. One of the most important things for me is reliability. The drivers were there to pick up my daughter and I at the exact time they were supposed to. The entire itinerary was flawless in execution. Thank you! Unfortunately, we had a frightening experience when my 13 yr old daughter got sick 24 hours after arriving. Although I was in a foreign country not speaking the language and never having been there before, I felt like I had friends who were there to help me navigate the healthcare system, the language barriers, and true concern for my daughter's well being. The driver who was working with the travel service went out of his way to bring gatorade to my hotel and, later, took us to a private health clinic for medical care. Both travel agents checked on us round the clock to make sure we were okay and when we made changes to the itinerary they had everything arranged within an hour. Exceptional customer service is an understatement. Thank you to my agent and this travel company! Lastly, here are my 4 takeaways from Costa Rica. 1. The country is beautiful filled with plenty to see and do 2. The people are warm and friendly and helpful 3. The food was great 4. The country is the cleanest country I have ever been to.
The visit to the Mistico Hanging bridges was amazing. It was an opportunity to see so much wildlife including both howler monkeys and spider monkeys, a pit viper snake, an owl, bats, and poisonous dart frogs. The guide was extremely knowledgeable as to where to locate the wildlife which at times were in places that we would have never found. She also had a telescope or binoculars that allowed us to take amazing photos. This truly was a great experience. Also, the hike to La Fortuna Waterfall was enjoyable.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"Our trip was fantastic-everything went so smoothly, thanks to our travel agent!"
"It was perfect!"
"Amazing honeymoon, thanks!"
Copyright © 2021 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 650 Castro St., Suite 120-447,
Mountain View, CA 94041, USA