This Costa Rica travel agency followed through with everything and overall we had a great time on our trip. My biggest reservation is that this agency seems to be a big company and the travel experts don't seem to have personal knowledge about the area. When I called about restaurants and more detailed questions they were unable to answer. I felt like they had a few itineraries that they plug people into. The company seems to lack local knowledge and uniqueness.
Zip lining and the beaches.
I did not think our accommodations and activities were unique enough. Perhaps that is the nature of traveling in Costa Rica. Next time I would do a little more research about the area and would perhaps get a car rather then do transfers.
TRAVEL COMPANY COMMENTS:
We are very pleased to hear you had a great time on your trip and that we followed through everything.
I would like to thank you for your input about this local restaurant you inquired about that my team of travel designers did not know first hand. Although we are out inspecting properties and experiences almost every weekend, there is always a new local restaurant we might have missed.
Is my understanding that we helped you secure reservations on the restaurant you inquired about.
I also wanted to comment that due to high season availability -Easter week - it was difficult to find rooms that were connecting and that were on your price range. There are some wonderful and unique properties in Costa Rica but not necessarily child friendly or with the criteria of connecting rooms. Most of the Unique places are free standing bungalows and they do not connect. Based on your request, you needed to be connecting to your kids room.
The areas we chose for your itinerary were also very family friendly, for children to enjoy nature and adventure. Arenal and Manuel Antonio. The Arenal Kioro specially has one of the best views of the Arenal Volcano, and it has its own springs so kids can just play in the pools all day if they want.
Finally, renting a vehicle in Costa Rica can certainly give you more flexibility to wonder on your own. Usually it requires clients to feel comfortable driving on curvy roads and some times gravel roads. Some customers prefer to have our drivers so they can learn as they go and have a pleasant drive without worrying about getting lost.
We thank you again for your thoughts and recommendations.
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