Our agent was easy to work with, always replied to our emails within the day, and was responsive to our comments and suggestions. We had worked with 2 other agencies before finding this agency where there was either a language barrier or significant lack of communication. Our agent made our trip come together in a bit of short notice. She was always honest about cost, availability, and whether we should book right away or if we could wait a few days. She always found what we were looking for in regards to places to stay or things to do. I would highly recommend her as a travel agent.
Our agent did a great job finding us unique boutique and b&b type hotels that were all different and added to the experience of the different cities. Transfer services were always on time and felt "legit".
If we took our same trip again I would research more activities to do in the areas we were in. We spent a lot of time throughout the trip looking up things to do the next day. A few tips - we were in Santiago on NYE and New Years Day - turns out EVERYTHING is closed then; restaurants, taxis, grocery stores, markets... just about everything. Also, we should have brushed up on our Spanish a bit more! Previous travelers said most everyone knew a bit of English to at least get by.... we found that a lot of times no one knew a drop of English.
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