Our trip to Central Europe was a great adventure. Our travel company did a wonderful job of finding highlights, hotels and dining spots to enhance our stays. We did have a couple of blips. The travel company used a new App to keep in touch with us and to relay important messages. The App did not really work as expected and it caused some confusion and almost-missed opportunities. All of our guides were exceptional, knowledgeable and thoughtful.
For me, meeting the local people, our guides especially, was memorable. Most of these people had lived such varied lives and were so interesting. Also, each city we visited held its own charm, history, and culture. We learned a great deal from this trip.
We would not schedule so many activities. It would have been nice to have more time to walk the cities on our own and enjoy the culture with a little more free time.
TRAVEL COMPANY COMMENTS:
Thank you for sending your recent feedback. This is extremely important to us, and a valuable tool for usto learn, grow, and implement into our everyday operation. I am glad we did a “wonderful job” and thatall of your guides were “exceptional”. This is great information for us, as it reinforces that our guides andchoices in these regions are of a high level.
I want to say I am sorry the app did not live up to your expectations. Customer satisfaction is what westrive for when we put together any vacation. We are all extremely disappointed with this result, andhave forwarded your comments on to our app development rep. We have had only glowing reviews inregard to the new app, so I am truly sorry it did not operate correctly for your trip.
We strive for perfection, and wish we could have made it 5 stars, but enjoyed working with you andhope to connect soon for another customized trip. Thank you again for choosing to book with us, andwe wish you good fortune on all future travel conquests!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"We loved [our agent's] pick of hotels, the transfers went smoothly, her info packet was so comprehensive and well done."
"We were extremely satisfied with this travel agent at this tour company for planning our trip to Europe."
Copyright © 2021 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 650 Castro St., Suite 120,
Mountain View, CA 94041, USA