We just got back from a great trip to Cambodia and Vietnam through this travel agency. It was great. We were helped by a team of 3 people, headed by our agent, who planned our trip, secured our visas, responded to requests (e.g. for specific hotels), and provided information/helped book our own ideas (e.g. specific restaurants). When I had a question during the trip via email, I got a quick response.
The guides were knowledgeable, experienced, and spoke English well and I liked having a different guide in each city; we learned so much more about the country having seen it through different people's perspectives. The tour guides were also reliable and they were flexible. They modified the tours and advised us on/helped arrange our ideas for outside events (restaurants, tickets to the circus/theatre). We arrived in Cambodia on my son’s birthday, and our guide had advised the hotel staff, and they decorated his room and brought up a birthday cake. It was funny and fun.
High marks for our travel company's flexible, personal service that allowed us to see so much while also allowing us to get to know a few Cambodians/Vietnamese through our intelligent, personable guides.
~~In Vietnam, we took a 24 hour cruise (20 person capacity) in the Mekong Delta which I highly recommend. The boat was beautiful, all wood, large, and sturdy, with lots of outdoor seating areas, including a covered, open-air dining area. There was lots to see on the river and along the river, and the boat stopped in the late afternoon as well as the following morning for a walk along paths of a local village (afternoon) and for a pole-boat tour(morning), cruising silently through the canals of a small town (2 person per boat). As with the other guides, the guide spoke English well, was very knowledgeable, and had a good sense of humor.
On the cruise as in the tour as a whole, the tours to see ‘how the locals live’ were done very tastefully, very unobtrusively. We took the kids on a tour through Soweto in South Africa that involved going into people's homes that felt very awkward. This tour allowed opportunities for us to learn about the culture and see a bit of real life without feeling like the locals were on display.
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