Our agent exceeded my expectations. From the beginning, he was responsive and eager to understand our desires and needs. The tour manual contained more information than I have seen with any other company. The more I reviewed the manual, the more I learned from the many details he included. The payment process was simple. Though his guide was quite complete, he sent me web links with more information about the areas I would visit including weather forecasting links. He contacted me several times during the trip. On our first evening, it was reassuring to hear his voice on the phone asking if all was okay. Our accommodations were very good and several were renovated historic buildings, e.g. a former monastery and 16th century former palace.
I expected to enjoy San Sebastian, the Rioja and the rugged coastal scenery. But I didn't expect to be delighted by The Royal Place of Olite, the lovely hamlet of Leintz-Gatzaga, the charming town of Llanes, Covadonga and much more. The three tours that our agent arranged were memorable. Starting with wine tasting tours in Olite and Rioja and then the Pinxtos and wine and cheese tours in San Sabastian. The were all excellent!
I asked our agent to plan 12 of 20 days of our trip. If I did this again, I would definitely have him plan the entire trip!
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