This Italy tour operator and Barbara were very helpful in planning our trip. All of our transfers and transportation to and from the airports in Italy were on time and very informative. We had excellent private guides in Rome and Florence ! Hotels were nice with great service. In particular the Hotel Mona Lisa.
The most enjoyable parts of the trip were traveling with my friends in a van through the Tuscan and Umbria countryside. Our visit to Assisi was very memorable and probably one of our favorite spots.
We were most unhappy with our villa outside of Florence. It was very unkempt and dirty. Only got one set of towels for the week and no soap. When this was pointed out to the owner it was not corrected. The name of the villa was Villa Caffagliola or Caffagiola and the setting was beautiful . The property could be very nice if it was cleaned up and had a few homey touches added! I will definitely know more about the property we rent in the future. I did suggest to our agent that it not be recommened in the future. One night we had no hot water and the drain in the shower backed up the first night but that was corrected by the owner.
Travel Company's Response
I am following up on your comments on Zicasso. I am glad you enjoyed the tours in Tuscany and Umbria. Assisi has a very spiritual energy, and I think the fact that you had one of your most memorable visits here means you connected with the land at an interesting level.Glad the transfers worked out; it's always nice to have somebody waiting for you and taking you to the right place.
As you mentioned, the villa in Tuscany had a great setting, and I am sorry services were not up to standards. It's the first time we have a not positive comment on this property, so we are following up with it. Thank you for letting us know. It helps us improve our services.
I appreciate you mentioning your nice experience with the guides; I find it always so interesting because it allows one to understand and connect with the places and people.
Here is one of my favorite quotes on Italy, which I would like to share with you:
“Once you have traveled, the voyage never ends, but is played out over and over again in the quiestest chambers. The mind can never break off from the journey” Pat Conroy
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