Wow, What an amazing experience from the moment I connected to Zicasso on-line and received my first email from this travel company for our trip to Argentina. I had a basic idea of the type of experiences and places we wanted to stay and our agent got back to me right away with an outline of amazing suggestions we would not have been able to find on our own. When the final itinerary came back over my original budget, our agent made suggestions that cut the expenses without sacrificing much of the experience. Additionally, he had an eye to every detail. For example, he caught a mistake I had made in the dates of my original flight booking that saved us a potential disaster. Additionally, once the whole trip was planned, he double checked with us on the details down to the timing of airport pick ups and suggested alternate pick up locations based on our plans for that day and even asked if we preferred having our daughter (who was staying at an alternate location) picked up before or after us for our connecting transports. And the attention to detail did not stop there. Even during the trip, we had questions about time of pick ups and alternate dinner reservations and even a request to alter our plans for one day and he responded quickly with several recommendations and with no hint that we were bothering him. We also all have a severe gluten allergy and he accommodated everything down to the snacks on the plane and the meals in the wilderness, and, of course, dinner reservations. He left us his cell phone number and we called him a couple of times with last minute changes and were treated so warmly and professionally at every turn.
It is hard to name just one, but we loved the glacier trekking in Pategonia, the kayaking/hiking day that ended at the most incredible view by the pool of the resort in Bariloche. It is hard to say, but perhaps our best experience was our 3 days in the remote hotel in El Calafate with excursions to glaciers, fishing, hiking and horseback riding as it was so intimate and remote.
Honestly, I loved it all so much, I can't think of anything I would have done differently other than not have one of the travel days fall on Easter Sunday. Or perhaps, I might have paid for a bit of an upgrade in the room in El Calafate. I am so thankful to have had the help of this agent and his company, it is our first time using a travel agent for our travels and the ease and comfort of having all the details taken care of made the whole trip so much less stressful and enjoyable and all within our original budget. I'm not sure I will travel without the help of Zicasso, it just made traveling so much more enjoyable and less stressful. I wish I could use this agent for all of our international travel, but he just works locally in Argentina which is perhaps why he was so knowledgeable and capable of taking care for us so well throughout our travels. My agent called me at the beginning and end of the trip to make sure we had his cell number and to make sure everything was well handled. I hope all of Zicasso's travel agents are as professional and capable as this travel company. I will definitely recommend our entire experience to our friends. Thank you for a wonderful experience from start to finish. Well done!
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"Our agent and his local contacts in Argentina were great and extremely professional."
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