The travel agent did a good job of proposing ideas for the trip, being flexible as we made up our minds, and then all bookings were made correctly. This is what I would expect from a premium travel agent. The days in Sydney were particularly good, with great hotels and tours. However, the itinerary lacked some key information such as whether a tour was group or private, what kind of clothing was recommended, what kind of vehicle was picking us up (private or shared), and how to handle heavy luggage with small airline (we were traveling heavy due to long trip). We were able to deal with these, but it was annoying at the time.
The days in Sydney were particularly good, with great hotels and tours. The private tour and sail around Sydney harbor were excellent as was the hotel and hotel room facing the harbor.
Spend an extra day in Adelaide and one less day on Kangaroo Island (wife was not as interested in wildlife but liked Adelaide). I would also book the trip myself. I learned that I am a "do-it-yourselfer" on travel and do not get enough value from the premium paid to a travel agent for booking hotels, air, tours.
TRAVEL COMPANY COMMENTS:
Thanks for your invaluable feedback and it’s great to see Lorraine and you thoroughly enjoyed your trip to Australia and New Zealand. However, you did mention the itinerary lacked some key information concerning luggage handling, transfers, and tour sizes. I would like to mention that all of these points were personally discussed in depth prior to your departure and were outlined in your travel vouchers.
Thank you again for joining us in Australia and New Zealand!
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