Trip was excellent. Our trip planner was very thoughtful and thorough.
Diving the barrier reef. Great pilot on our helicopter and the private tour of the Sydney Opera House
The hotel at Hamilton Island is not a great hotel. Great view but housekeeping never attempted to clean room.Travel Company Comments
Thank you very much for your 5-star review and valuable feedback in regard to your hotel. It is much appreciated!
As discussed during the trip planning process, despite the hotel’s great location and spectacular views, it is tired and in need of renovation, but a significantly cheaper alternative to my other recommendation. Refurbishment (in stages) actually began this week.
As far as the room not being serviced, I spoke with the manager of guests services to report this issue, but he was unable to provide any meaningful feedback. I do apologize for this and agree that it is not acceptable. It has been duly noted.
Thank you very much again for your booking and feedback. I wish you all the very best!
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