Our travel agent was a pleasure to work with. We had traveled to Australia/NZ once before and were looking for something new to fit with our visit with family. Our agent was able to provide pros and cons for 5 additional areas in Australia and we finally settled on 10 days in Tasmania to go along with Melbourne and Sydney. The great thing about working with this agent is that he allowed me to do as much as I wanted to do and tried to make even that as easy as possible (and fit within the schedule). Although he researched flights based on my requirements, he had no problems with me using a third party to find reward tickets and even helped with additional inter-Australia flights to make sure everything was seamless. The hotels and excursions that he booked were all as top notch as could be and the final Skype meeting to go over the logistics was a welcome addition that we've never experienced with other travel agents. Our agent was also responsive while we were on the trip and had some issues with car services to make sure things were as smooth as possible.
The most memorable part of the trip was the Bruny Island Seafood Tour that our agent booked for us. Lobsters, oysters, sparkling wine, abalone, sea urchin... the food and scenery just kept coming. One of the most enjoyable days we've ever had.
Although it can't really be helped, driving in Tasmania can be very stressful (narrow roads and opposite side). Some sort of guided tour of the island, although more expensive, may have been the way to go.
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