During booking, there were some problems with confirming the hotel for Iguazu and took for a while for the company to came up with a substitution. Hotels should be all confirmed when we paid for the initial payment, in my opinion. The local guides and drivers were nice and very helpful.
Tours and guides were great.
Try to get everything confirmed before I make payment, or book the hotels myself.
Travel Company Comments
Dear Mr. K,
Thank you very much for taking the time to send us your detailed feedback.
We are very happy to hear that you enjoyed the excursions and that all the guides were professional and knowledgeable. All the travel team works hard to get the best guides in each destination, what keep us between one of the best-ranked companies.
Regarding availability, yes, the hotel of your preference was not available a the moment you confirm the trip so we offer an alternative hotel within the same category. At the very last minute we could get the rooms due to a group cancellation, so we are glad that you enjoyed your stay at the hotel finally.
We hope you keep unforgettable memories of the amazing Iguazu Falls and hope to welcome you again soon.
Warm regards from sunny Buenos Aires
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