We've never used a travel agent, but since we've never traveled in South America and quickly became overwhelmed planning a trip with lots of moving parts, we decided to try Zicasso. I'm so glad we did! The first time we spoke with our agent on the phone, we knew we were in for a trip of a lifetime. Our agents put together a truly personalized trip and responded immediately to any question we had--even when our trip was still a few months out.
One of the things I appreciated most was how honest they were about were to save and where to splurge. They were exactly right each time and helped us stay within our budget. They also provided experiences and tours we never would have been able to find and take advantage of ourselves. Throughout the trip my husband and I kept thinking, "Something has to be a letdown," but absolutely nothing was.
We arrived in Buenos Aires the day the new president significantly devalued the peso. There was mass confusion (as we later learned from other travelers). Not for us. Our guide met us at the hotel with her number programmed into a cell phone, explained the situation, helped us get our money changed, and sent us on our way to enjoy the trip. Our travel agency turned what could have been a huge headache into a pleasant, personalized, and smooth experience for us. There was lots more they did to make our trip amazing and completely seamless, but that's just one instance that I think epitomizes the kind of service this travel agency provides. From planning to implementation, they always went above and beyond. This was the best trip we've ever taken.
Your overall comments on Zicasso
I found Zicasso through a web search. When we first started talking to our travel agency, I couldn't find any reviews. I contacted Zicasso to try to get more information. We really wanted to work with this agent, but were scared to pull the trigger without seeing some reviews. We got an immediate response from Client Relations Manager who was able to let us know that although the agency had just joined Zicasso and didn't have reviews, a close friend of the co-founder had used the agency. It was enough to set our minds at ease. Not only was our travel agency incredibly responsive, but Zicasso was, too! Zicasso is now my favorite way to procrastinate as I scroll through the various destinations and itineraries and imagine our next trip :) I know that Zicasso is getting bigger and bigger as more people have great experiences and recommend it to their friends (we ran into several Zicasso users during our trip and let lots of others know about it). The only recommendation I have is that you keep up the excellent service, which is easier said than done as you grow!
Gosh...I think I'd just like to upload our entire itinerary here.
-A private cooking class with a well known chef and sommelier at a closed door restaurant in Buenos Aires
-Riding horses in Patagonia with a gaucho and ice trekking on a glacier the next day
-Christmas Eve at Mendoza sharing great wine with new friends
The only thing I wish was different was that this agency planned trips all over the world so that we could use them again for our next trip!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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